Your privacy matters to us. This Privacy Policy explains exactly what personal information 397pk collects when you use the platform, why we collect it, how it is stored and protected, and what rights you have over your own data. We have written this as clearly as possible so you are not left guessing about what happens with your information.
The most important things to know about how 397pk handles your personal data.
All personal information stored on the 397pk platform is protected with industry-standard encryption. Account data, payment details and session information are transmitted over secure connections and stored in protected environments.
397pk does not sell, rent or trade your personal information to third parties for their own marketing purposes. Your data is used only for the purposes described in this policy, primarily to operate the platform and process your transactions in PKR.
You have the right to access the personal data 397pk holds about you, to request corrections, to ask for deletion in qualifying circumstances, and to withdraw marketing consent at any time. Contact support to exercise any of these rights.
Payment data related to JazzCash, Easypaisa, Raast and bank transfers is handled through secure payment processing channels. 397pk does not store full card or wallet credentials on its own servers – payment authentication is handled by the respective provider.
397pk uses cookies to keep you logged in, remember your preferences and understand how players use the platform so we can improve it. No cookies are used to track your activity on unrelated third-party websites.
Information collected for age and identity verification is handled with extra care. Verification documents are used only for the purpose of confirming eligibility to use the 397pk platform and are not shared beyond what is required for that specific process.
397pk operates the online gaming and sports betting platform available at 397pk.win, including the associated mobile application for Android and iOS. When this Privacy Policy refers to "397pk", "we", "us" or "our", it refers to the platform operator responsible for the collection and processing of personal data from registered users and visitors.
This Privacy Policy applies to all interactions with the 397pk platform, including account registration, deposits, withdrawals, gameplay, sports betting activity, VIP programme participation, promotional offers, customer support communications and general platform browsing. By creating an account or continuing to use the platform, you acknowledge that you have read and understood this policy.
397pk collects personal information in the following categories, depending on how you interact with the platform:
Registration data: When you create an account on 397pk, we collect your mobile number, a chosen password and any additional profile details you provide. If identity verification is requested, you may also provide a copy of a government-issued ID document.
Transaction data: Every deposit and withdrawal you make generates a transaction record including the amount in PKR, the payment method used (JazzCash, Easypaisa, Raast, bank transfer or card), the timestamp and the transaction outcome.
Gaming and betting activity: We record your gameplay sessions, bets placed, game rounds completed, wins, losses and VIP points earned. This data is used for account management, dispute resolution and improving the platform experience.
Device and technical data: When you access 397pk through a browser or the mobile app, we automatically collect your IP address, device type, operating system, browser version, session duration and pages visited. This helps us detect fraud, improve performance and ensure platform security.
Communications: If you contact customer support via live chat or email, those conversations are recorded and stored for quality assurance and dispute resolution purposes.
397pk processes personal data for specific, legitimate purposes. Here is a clear breakdown of why each category of data is collected and used:
| Data Type | Why We Use It |
|---|---|
| Registration data | To create and manage your 397pk account, verify your identity and comply with age verification requirements. |
| Transaction data | To process PKR deposits and withdrawals, maintain accurate financial records and resolve payment disputes. |
| Gaming activity | To calculate VIP points, apply cashback and bonus credits, settle bets and investigate disputes. |
| Device & technical data | To detect fraud, prevent unauthorised account access, improve platform performance and monitor for abuse. |
| Support communications | To provide customer support, resolve disputes and maintain records for training and quality purposes. |
| Marketing preferences | To send promotional offers, bonus notifications and platform updates, but only where you have opted in. |
We do not use your data for any purpose beyond what is described above without obtaining your explicit consent first. Where data processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal.
All personal data collected by 397pk is stored on secured servers protected by multiple layers of access control, encryption and monitoring. Data in transit between your device and our platform is protected using Transport Layer Security (TLS), which is the same encryption standard used by banks and financial institutions globally.
Access to stored personal data is restricted to staff members and systems that require it to perform specific platform functions. This means that not every member of the 397pk team can see your personal account details – access is granted on a need-to-know basis with logging of all access events.
Backups of account data are maintained to prevent data loss in the event of a technical failure. These backups are stored under the same security standards as the live data. In the event of a data breach that materially affects registered players, 397pk will take prompt action to contain the breach and notify affected users through the contact details held on their account.
397pk does not sell, rent or trade your personal information to third parties. However, in order to operate the platform, we do share certain data with the following categories of trusted service providers, each under contractual obligations to protect your information:
In rare circumstances, 397pk may be required to disclose personal data in response to a lawful request from a relevant authority, court order or legal process. We will only do so to the extent required by applicable law.
Cookies are small text files placed on your device when you visit the 397pk website or open the mobile app. They are used to remember your session, preferences and certain platform settings so you do not have to re-enter them each time you visit. 397pk uses the following categories of cookies:
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to log in or use core platform features. On mobile devices, cookie preferences can also be managed through the app's settings menu.
Payment security is taken seriously at 397pk given that all transactions involve real PKR values. When you make a deposit via JazzCash, Easypaisa, Raast, bank transfer or card, the payment authentication process takes place through the respective payment provider's secure interface. 397pk does not store your complete JazzCash PIN, Easypaisa mobile account password, card CVV or full bank account credentials on its own systems.
What 397pk does retain is a record of:
This transaction history is retained for account management purposes, withdrawal processing and dispute resolution. If you request a withdrawal, the payment details on record are used to verify that funds are returned to the same method that was used for the deposit, which is a standard security measure.
397pk may send you promotional communications about bonuses, new game releases, cricket season offers, PSL promotions, VIP programme updates and other platform news. These communications are sent only where you have opted in during registration or through your account notification preferences.
Marketing communications from 397pk may be sent via:
You can withdraw your consent for marketing communications at any time by updating your notification preferences in your account settings or by contacting customer support and requesting to be removed from marketing lists. Opting out of marketing communications does not affect essential transactional notifications such as deposit confirmations, withdrawal status updates or security alerts – those are sent regardless of marketing preferences because they relate directly to your account activity.
As a registered player on 397pk, you have the following rights in relation to your personal data. To exercise any of these rights, contact customer support through live chat or email at [email protected]:
Request a copy of the personal data 397pk holds about you, including your account details, transaction history and gaming activity records.
Request that inaccurate or outdated personal information held on your account is corrected. Update basic details yourself via account settings.
Request deletion of your personal data in certain circumstances, such as when an account is closed and there are no outstanding legal or financial obligations to retain records.
Withdraw consent for marketing communications or optional data processing at any time. This does not affect essential account and transactional communications.
Request your personal data in a structured, commonly used format so you can move it to another service if you choose to do so.
Request that certain processing of your data is restricted while a complaint or query is being investigated, rather than deleted outright.
397pk will respond to data rights requests within a reasonable timeframe. In most cases, responses are provided within 30 days of the request being received. Verification of your identity may be required before processing any request related to your personal data.
397pk retains personal data for as long as your account is active and for a defined period after account closure, in line with standard business and financial record-keeping practices. Specific retention periods are as follows:
When retention periods expire and there is no active legal, financial or regulatory reason to continue holding data, 397pk deletes or anonymises the relevant information. If you close your account, data retained for the mandatory period is not accessible to you during that retention window but is held securely and only used if required for a legitimate purpose such as resolving a financial dispute.
Protecting your personal data is a core operational responsibility at 397pk. The following security measures are in place across the platform:
While 397pk takes all reasonable steps to protect your data, no digital platform can guarantee absolute security against all possible threats. You also play a role in protecting your account by using a strong, unique password, not sharing your login credentials and logging out after sessions on shared devices.
397pk may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable standards, or improvements in how we communicate our data practices. When significant changes are made, registered players will be notified through their account notification feed or via their registered contact details.
The most current version of this Privacy Policy is always available on this page with a clear "last updated" date at the top. We encourage you to review this page periodically. Continued use of the 397pk platform after an update is published constitutes your acceptance of the revised policy.
If you disagree with changes to the policy, you may choose to close your account by contacting customer support. Any real money PKR balance in your account at the time of closure will be processed for withdrawal to your registered payment method, subject to the conditions in the Terms and Conditions.
If you have any questions about this Privacy Policy, want to exercise a data right, or need to report a privacy concern, you can reach the 397pk team through the following channels:
When submitting a data access or deletion request, please include sufficient information to verify your identity. We may ask for confirmation of your registered mobile number or other account details before processing the request. This is to protect your data from being accessed or deleted by someone other than you.